Job Summary
We are seeking a responsible and organized Operations Executive to support daily operations of a maid agency by managing placement processes, coordinating with clients and domestic workers, ensuring regulatory compliance, and maintaining accurate records.
Responsibilities
- Manage the end-to-end placement process of migrant domestic workers (MDWs) to ensure timely and compliant hiring
- Liaise with clients to assess hiring needs and match them with suitable domestic worker candidates
- Coordinate interviews between employers and domestic workers to facilitate successful placements
- Handle documentation including work permit applications, renewals, and cancellations in compliance with Ministry of Manpower regulations
- Ensure adherence to all regulatory requirements set by the Ministry of Manpower for migrant domestic workers
- Provide orientation and ongoing support to domestic workers and employers to promote smooth integration
- Maintain accurate records and administrative documentation for operational transparency and audit readiness
- Address customer enquiries and feedback promptly and resolve issues professionally to maintain client satisfaction
- Collaborate with overseas partners and training centres to support recruitment and training processes
Preferred competencies and qualifications
- Diploma in Business Administration or related field
- Experience in maid agency, human resources, or administrative roles
- Knowledge of Ministry of Manpower regulations for migrant domestic workers
- Strong communication and interpersonal skills applied in client and worker interactions
- Proficiency in Microsoft Office applications to manage documentation and correspondence
- Ability to work independently and adapt to a fast-paced operational environment
Other Information
Working Hours
- 5.5 to 6 days work week, including weekends based on operational needs
Salary & Benefits
- Salary commensurate with experience
- Performance incentives (if applicable)
- Training and career development opportunities
