Job Summary
We are seeking a responsible and organized Operations Executive to support daily operations of a maid agency by managing client relationships, coordinating with domestic workers, and ensuring regulatory compliance.
Responsibilities
- Manage the end-to-end placement process of migrant domestic workers (MDWs) to ensure timely and accurate hiring outcomes
- Liaise with clients to assess hiring needs and recommend suitable domestic worker candidates
- Coordinate and schedule interviews between employers and domestic workers to facilitate successful placements
- Prepare and process documentation, including work permit applications, renewals, and cancellations, to maintain legal compliance
- Ensure adherence to Ministry of Manpower (MOM) regulations governing migrant domestic workers
- Provide orientation and ongoing support to domestic workers and employers to promote smooth transitions
- Maintain accurate records and administrative documentation for operational transparency and audit readiness
- Address customer enquiries and feedback promptly and resolve issues professionally to enhance client satisfaction
- Collaborate with overseas partners and training centres to coordinate recruitment and training activities
Preferred competencies and qualifications
- Diploma in Business Administration or related field
- Relevant experience in maid agency, human resources, or administrative roles
- Knowledge of MOM regulations for migrant domestic workers
- Strong communication and interpersonal skills to engage effectively with diverse stakeholders
- Proficiency in Microsoft Office applications to support documentation and reporting
- Ability to work independently and manage tasks efficiently in a fast-paced environment
Other Information
Working Hours
- 5.5 to 6 days work week, including weekends as required by operational needs
Salary & Benefits
- Salary commensurate with experience
- Performance incentives, if applicable
- Training and career development opportunities
