Key Responsibilities:
- Strategically plan optimal routes for field technicians.
- Plan and allocate manpower for all jobs, including future capacity planning.
- Coordinate and maintain open communication with all field technicians.
- Manage and update field technician data, covering attendance, leave, working hours, overtime, and vehicles.
- Participate in new client handovers and onboarding processes from the Sales Team.
- Ensure the timely scheduling of all new contracts and ad hoc jobs.
- Oversee the scheduling and completion of all jobs due in a given month.
- Communicate effectively with field technicians to adjust schedules, optimize time spent on jobs, and enhance productivity.
- Maintain records of revenue generated by each field technician and/or team.
- Identify and implement ways to make schedules and routes mor efficient.
- Collaborate with the Operations Manager to address any field technician complaints or issues related to schedules or routing.
- Provide support to the Operations Manager in Fleet Management and Logistics-related matters.
Requirements
- Proficient in Office 365 (Word, Excel, PowerPoint, SharePoint) and experienced in using CRM Systems, such as Salesforce.
- Meticulous and detail-oriented with a strong focus on accuracy.
- Fluent in spoken and written English.
- Ability to work collaboratively as a team player with minimal supervision.
- Minimum of 4 years of relevant work experience in operations (supervising drivers, technicians, etc.).
- Diploma in business, logistics, or a relevant field.
- Knowledge of pest control and/or facility management is advantageous.
Embark on a rewarding career with us and contribute to the success of our operations. Apply now and become a valuable part of a team that values efficiency, attention to detail, and excellence in every aspect of our work.
