Operations Executive
Job Description
About the Role & Team
We are expanding our operations team and looking for a high-ownership Operations Executive / Associate to serve as the operational co-pilot to our Operations Director. This is not a role for someone who just wants to check boxes on a manual checklist.
You will be working side-by-side with leadership to not only execute daily merchant operations but actively rebuild, clean up, and scale our processes as we grow our regional footprint. If you love looking at a messy spreadsheet or a manual workflow and figuring out how to make it 10x faster and error-free, you will thrive in our high-impact team.
Your Core Mission
- Own the Merchant Journey: Manage the end-to-end merchant onboarding lifecycle. You will handle corporate verification/KYC processes, actively track approval pipelines, and resolve bottlenecks to get merchants live efficiently.
- Drive Operational Excellence: Partner closely with team leadership to audit current workflows, map out clean Standard Operating Procedures (SOPs), and eliminate repetitive manual friction.
- Maintain Data Integrity: Keep our internal systems and performance tracking clean. You will ensure that operational metrics and merchant data records are flawless, providing a reliable foundation for the business to scale.
- Problem Solve Daily: Act as the primary, go-to teammate for resolving daily transaction exceptions, operational hurdles, and merchant inquiries.
What We Are Looking For
- Experience: 1 to 3 years of professional experience in a fast-paced environment, preferably within fintech, digital payments, or e-commerce.
- A Builder Mindset: A proactive professional who naturally asks How can we do this better next time instead of just executing tasks passively.
- Meticulous Eye for Detail: A high standard for clean data, organized documentation, and spotting the tiny inconsistencies that others miss.
- Communication: Clear, direct communication style with the ability to collaborate effectively across a lean, agile team.
- Language Proficiency: Fluency in written and spoken English. Professional fluency in Mandarin is highly preferred to collaborate and communicate effectively with counterparts based in China.
- Adaptability: Self-starter who enjoys the energy of a dynamic team and feels comfortable navigating ambiguity and shifting priorities
More Info
Key Skills
About Company
Skills:
Microsoft Office, Microsoft Excel, Operational Excellence, Negotiation, Customer Service, Team Player, Able To Work Independently, Conflict Resolution, Interpersonal Skills, Workplace Safety, Customer Management
Skills:
Operational Excellence, Multi-Temperature Operations, Inbound Operations, Outbound Operations, Inventory Management, Stakeholder Management
Skills:
Dashboards, Reporting Tools, Microsoft Excel, Cross-Functional Coordination, Process Improvement, 3PL operations, Stakeholder Communication, data integrity, Freight Forwarding, Operational Performance Analysis
Skills:
Operational Excellence, Multi-Temperature Operations, Inbound Operations, Outbound Operations, Inventory Management, Stakeholder Management
Skills:
systems design , Operational Excellence, Risk Assessment, Planning Skills, Iso, Sourcing, on-the-job training, Human Resources, Invoicing, Presentation Skills, Relationship Management, Preventive Maintenance, Maintaining Client Relationships, keeping the store clean, Regulatory Compliance, Able To Work Independently, Cleaning inspections, Communication, Facilities Management, Workplace Safety