Operations Executive (Grocery Fulfilment) - Ambient & Fresh
Office Location: West
Full-Time | Rotational Shifts
Are you ready to build something from the ground up
This is not your standard, run-of-the-mill Business-As-Usual (BAU) operations role. We are driving a clean-slate startup transformation within our e-commerce grocery fulfilment division. We are doing things that have never been done before in our business, which means standard processes don't exist yet-you will help create them.
If you thrive in high-change environments, love finding order in chaos, and are excited by the opportunity to build and scale a brand-new operational flow, this is your next big challenge.
About the Role
As our Operations Executive, you will own the end-to-end e-commerce grocery fulfilment operations across a multi-temperature (Ambient and Fresh) environment at our distribution center. You will manage the entire lifecycle of stock-from the moment it arrives at our inbound dock, through inventory management and outbound picking/packing, to the final handover to our Last Mile Transportation team.
Key Responsibilities
Inbound Operations
- Lead all inbound operations, including receiving, putaway, replenishment, inventory control and inventory reporting.
- Ensure inventory accuracy through cycle counts, stock reconciliation and inventory governance.
- Monitor inventory health, stock ageing, damages, expiry management (FIFO/FEFO) and replenishment to support outbound demand.
- Ensure timely receiving and putaway to maximise storage capacity and operational efficiency.
- Analyse inventory trends and provide reporting to support operational and business decisions.
Outbound Operations
- Lead all outbound operations, including order release, picking, sortation, packing, consolidation, staging and handover to the Last Mile Transportation team.
- Plan and coordinate outbound workflow to ensure customer orders are fulfilled accurately and dispatched on time.
- Manage daily order priorities to achieve operational SLA and customer service targets.
- Monitor operational bottlenecks and implement recovery plans to maintain dispatch performance.
- Ensure seamless coordination and stock handover to the Last Mile Transportation team.
Stakeholder Management
- Partner with Business teams to support demand planning, promotions, service recovery and in-stock availability.
- Coordinate with multiple Distribution Centres (DCs) to stock transfers and operational readiness.
- Work closely with Planning, Supply Chain, Last Mile Operations, Technology, Automation and FSQ teams to deliver daily operational requirements.
- Build strong relationships with internal and external stakeholders to resolve operational issues and drive continuous improvement.
Multi-Temperature Operations
- Manage operations across Ambient and Fresh fulfilment environments.
- Ensure compliance with food safety, temperature control and product handling standards.
- Maintain product quality and operational compliance throughout the fulfilment process.
People Leadership
- Lead and develop frontline operations teams to achieve productivity, quality and safety targets.
- Plan manpower deployment based on operational demand.
- Coach, mentor and develop team members to build operational capability and succession.
Operational Excellence
- Monitor operational KPIs and drive continuous improvement initiatives.
- Identify process gaps and implement sustainable solutions to improve productivity and customer experience.
- Ensure compliance with SOPs, workplace safety, food safety and regulatory requirements.
- Support operational readiness for new processes, automation and system enhancements.
Requirements
- Diploma or Degree in Supply Chain, Logistics, Operations Management or a related discipline.
- Minimum 5 years experience in warehouse, e-commerce or grocery fulfilment operations, with experience leading operational teams.
- Strong knowledge of end-to-end warehouse operations, including inbound, inventory management and outbound fulfilment.
- Experience managing operations in Ambient and Fresh (multi-temperature) environments will be beneficial.
- Proven ability to work with multi-functional stakeholders, including Business, Planning, Supply Chain, Inventory, Last Mile Operations, Technology, Automation, FSQ and multiple Distribution Centres.
- Strong leadership, stakeholder management and communication skills.
- Strong analytical and problem-solving abilities with a continuous improvement mindset.
- Experience with Warehouse Management Systems (WMS) and warehouse automation is an advantage.
- Able to thrive in a fast-paced, high-volume e-commerce fulfilment environment.
