Operations Executive

Operations Executive – Specialist Clinics

Job Summary

We are seeking a proactive and detail-oriented Operations Executive to support the daily operations of specialist healthcare clinics. The role involves coordinating clinic workflows, ensuring smooth patient experiences, supporting doctors and healthcare staff, managing administrative processes, and maintaining compliance with healthcare regulations and service standards.

Key Responsibilities

• Oversee daily clinic operations to ensure efficient patient flow and service delivery
• Support specialists and clinic staff with operational and administrative requirements
• Monitor clinic KPIs, patient waiting times, utilization rates, and operational performance
• Ensure compliance with healthcare regulations, infection control, and clinic SOPs
• Handle patient feedback, service recovery, and escalation of operational issues
• Coordinate inventory management for medical supplies and clinic equipment
• Liaise with internal departments, vendors, insurers, and external healthcare partners
• Prepare operational reports, documentation, and management updates
• Support implementation of process improvement initiatives and digital systems
• Assist with manpower scheduling and coordination of clinic resources

Requirements

• Diploma or Bachelor's degree in Healthcare Management, Business Administration, Operations Management, or related field 1–3 years of experience in healthcare operations, specialist clinics, hospitals, or medical administration preferred
• Familiarity with clinic management systems and healthcare operational workflows
• Strong organizational and multitasking skillsGood communication and interpersonal abilities
• Ability to work in a fast-paced healthcare environment
• Proficient in Microsoft Office applications
• Customer service-oriented mindset with attention to detail

Preferred Skills

• Knowledge of healthcare regulations and patient service standards
• Experience handling insurance claims and medical billing
• Problem-solving and process improvement capabilities
• Ability to coordinate across multiple stakeholders and departments

Working Conditions

• Based in specialist outpatient clinics or healthcare centers
• 5 days work weekMay require weekend coverage, or extended hours depending on clinic operations

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