About Us
Freight Investor Services (FIS) is a leading global brokerage of freight and commodities. We are the world's largest broker on dry freight futures, and have a strong presence across the bulk commodities, metals, and energy markets. We were the first brokerage to trade in the cleared market on iron ore and later coking coal futures, we also maintain a strong position in broking steel futures on all exchanges, as well as fuel oil, base metals, fertilisers, and tanker freight. We are proud of our innovative ethos, having been first mover on a number of products, most recently on the cobalt and air freight futures markets. Not only do we provide excellent brokerage services, but also data services via our App, FIS Live, other data services, as well as education to help those entering new markets.
We have expanded via our network of trading associates and branch offices to offer coverage of derivative and physical shipping markets in London, New York, Houston, Dubai, Mumbai, Athens, Copenhagen, Geneva, Singapore and Shanghai. Through our global network, FIS offers full brokerage services, trade execution and in-depth market intelligence and data for freight and commodities, as well as providing physical ship and cargo services. Our expertise in managing credit and counterparty risk provides a vital competitive advantage while enabling clients to trade with confidence.
Reporting
- Report to Operations Manager
- Escalate risk events immediately via email within 24 hours
- Report all trade loss events, or near misses that could have resulted in a loss within 24 hours
- Clients – report new and closed accounts
- Volume of trades – report on daily basis
Key responsibilities
- Provide operational desk support to brokers, ensure timely input of trades into Trade Manager, providing trade details to traders and brokers on a daily basis
- Provide support to brokers including ad-hoc queries; liaise with clients, clearing houses and brokers to ensure efficient settlement of trading activity
- Build relationships with clearing banks and clients to improve the quality and productivity of work by integrating best practices as appropriate
- Maintain client static data, including entering new contract terms in internal system e.g. commission rates, clearing account details etc
- Monitoring unmatched transactions and timely investigation and resolution of queries
- Proactively review indicators of operational issues/concerns with the goal of resolving such issues before client impact
- Suggest/ develop technological solutions in Trade Manager
- Perform any other reasonable duties the desk may require
Risk related responsibilities
- Develop understanding of regulation within the evolving regulatory landscape
- Support a risk and compliance aware culture and comply with FIS company policies
- Exercise judgement and act with integrity, due care, skill and diligence and open and co-operative with regulators and exchanges
- Ensure full awareness of and adhere to internal policies that relate to the role or any relevant other activities
- Observe standards of market conduct and ensure understanding and adherence to all regulatory, exchange or clearing house requirements applicable to role
Training
- Seek regular feedback from management to ensure role requirements are met
- Complete any mandatory training required by the company and required deadlines
- Maintain own Continued Professional Development (CPD)
Requirements
- Ability to multi-task and manage time effectively, managing expectations
- Proactive approach to work combined with excellent organisational skills
- Adhere to strict governance and controls that are in place
- Strong client focus; personable and engaging, building relationships and networks wherever possible
- Communicating effectively with clients and colleagues
- Tenacious and thrives in a pressurised environment
- Team oriented; works well with others and diverse groups / personalities
- Excellent attention to detail; strong analytical and numeracy skills
- Competent in Trade Manager, Excel and other systems as required
Benefits
Our rapidly growing business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers.
· Competitive salary and discretionary bonus
· Learning & Development / CPD opportunities
· Private healthcare
· 25 days holiday
FIS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, disability, protected veteran status, sexual orientation or any other characteristic protected by law.
We are committed to treating all of our candidates fairly and would like you to have every opportunity to excel in our application and interview selection process. If you need any adjustments to be made as part of the process (such as for a neurodiverse condition, a disability, a medical condition or other individual need) please let us know in good time, so that we can support you.
If the role is of interest and you are ready for the next step in your career, please get in touch, attaching a CV.
