As an Operations Executive, you will be instrumental in handling the daily operations of the team ie. manages the logistics, bookings, and coordination for tours and trips, ensuring smooth customer experiences from start to finish, handling vendor communication, troubleshooting issues, and using technology to improve efficiency in areas like reservations, ticketing, and itinerary planning. You are key for delivering seamless travel, working with internal teams (sales, support) and external partners (agents, suppliers) to meet operational goals and compliance.
Key Responsibilities
- Booking & Logistics: Managing reservations, flight/accommodation bookings, and tour arrangements.
- Customer Service: Addressing feedback, resolving disputes, and ensuring client satisfaction.
- Vendor Management: Liaising with hotels, airlines, and local operators, and monitoring their performance.
- Coordination: Working with sales, business development, and overseas agents for smooth delivery.
- Reporting: Preparing performance reports and providing insights for operational enhancements.
- Process Improvement: Identifying gaps and proposing solutions, possibly leveraging new tech.
- Compliance: Ensuring adherence to regulations, safety, and security guidelines.
Skills & Qualifications
- Strong multitasking, problem-solving, and communication skills.
- Detail-oriented with high accuracy.
- Ability to work under pressure and meet deadlines.
- Experience in travel, e-commerce, or operations is beneficial.
- Proficiency with travel technology (GDS, booking systems) and MS Office.
