Responsibilities:
Order Processing Functions:
- Acknowledge and manage distribution of Purchase Order (PO) that are received through central channels or different sources.
- Review PO against quote or agreement to ensure contents matches the offer and terms. Resolve any discrepancies found in PO and request customer to make amendment.
- Liaise with Sales team for the work order processing instruction of order fulfillment.
- Conversion of PO into Sales Order (SO) through system and ensure the accuracy of data entry.
- Coordinate with Document Controller (DC) / Engineer to ensure timely completion of drawings.
- Processing of Work Order (WO) or Purchase Requisition for customer order fulfillment.
- Follow up with Production or Procurement for WO / Purchase Requisition consent date and ensure timely completion or receiving of order.
- Provide confirmation and delivery schedule of goods to the customer.
- Update customer on the changes to the delivery schedule of their order.
- Planning of shipment schedule and liaising with Logistic department on goods delivery and shipment services.
- Ensure the accuracy of invoice information against customer PO and logistic arrangement are met to customer requirement.
- Update shipment details to the customer upon completion of delivery.
- Monitor stock level (especially high runner products) of Finished Goods (FG). Trigger for any stock replenishment when running low.
- Posting of invoice to the customer designated portal / email / post mail.
Sales Support Functions:
- Issue & submit RFQ to RFQ team for costing.
- Create quotation and follow up on the order status for the quotation with customer & sales team.
- Issue and create PDRF in GSS system to EQT Engineering from RFQ checklist (RFQ Tool) given by Sales.
- Propose appropriate solutions to address customer queries based on sales or customer management knowledge.
- Update sales and customer on order delivery status.
- Assist in resolving orders related to customers feedback & complaints.
Administrative Functions:
- Working on Improvement Projects assigned by superior.
- Generate various weekly / monthly & quarterly reports.
- Prepare and submit commission report for sales agents.
- Track and ensure closure of outstanding documents like Open SO (Books) / Progress Invoices & Shipments
- Ensure the posting of customer invoices is to be done on the same day or the next working day after the delivery.
- Ensure any change of order control processes are completed according to procedure.
Requirements:
- Minimum Diploma or equivalent.
- Knowledge of order processing, supply chain & inventory management.
- Proficiency in MS Office.
- Systematic co-ordination & follow up skills.
- Great communication and interpersonal skills.
- Added advantage to have ERP software knowledge and presentation skills.
Other information:
- Monday - Friday: 8.30am to 5.30pm
- Walking distance from Ubi MRT station.
- AWS + Variable Bonus + Group Profit Sharing
Only shortlisted candidates will be notified.
