Operations Assistant, Air Freight (Import Customer Service)

Location: Alps Avenue
Employment Type: Full-Time, Permanent
Salary: SGD 2,500 - SGD 3,500
Working Hours: Mon - Fri, 8:30am - 5:30pm | Alternate Sat, 8:30am - 12:30pm
Company tpt @ Various location (Jurong East / Sengkang / AMK / Bedok / Punggol / Tampines / Woodlands Train / Pasir Ris)

About the Role

We are looking for a proactive and customer-focused Operations Assistant to join our clients Air Freight Import Customer Service team. In this role, you will manage end-to-end import shipment operations across a portfolio of customer accounts, ensuring timely cargo movement, billing accuracy, and service excellence from origin through to Singapore delivery.

Candidates who are able to start immediately are strongly encouraged to apply.

Key Responsibilities

• Manage end-to-end import shipments for key accounts (Credit, Non-Credit, COD, DDU) from origin to Singapore delivery
• Extract shipment pre-alerts and process shipment activities through operational systems, including updating shipment status and generating delivery instructions
• Coordinate with overseas stations, airlines, terminals, transport providers, and vendors to ensure smooth cargo clearance
• Respond to customer inquiries and resolve shipment-related issues, including cargo discrepancies, short-landed cargo, and damages
• Handle special cargo categories such as pharmaceutical cold chain, valuable cargo, and escorted shipments requiring enhanced monitoring
• Process customer permits, HS codes, and shipment documentation for regulatory submission
• Generate COD invoices and support billing, customer account setup, and operational reporting
• Provide backup coverage across accounts during team members leave periods

Requirements

• Minimum 2 years of experience in freight forwarding, air freight operations, import/export operations, or logistics customer service
• Diploma or Degree in Logistics, Supply Chain Management, Business Administration, or related field preferred (relevant working experience may compensate)
• Strong customer service, communication, and stakeholder management skills
• Proficiency in MS Office experience with logistics platforms preferred
• Ability to work independently, manage multiple priorities, and handle pressure with strong attention to detail

Interested candidates, please submit your updated resume. We regret that only shortlisted candidates will be notified.

Liz Ooi Li Chen
EA Personnel Reg No. R1104561
Recruit Express Services Pte Ltd
EA Licence No. 13C6614