Job Description

Our client is a global MNC in the logistics and freight forwarding industry, providing transportation services worldwide by road, air, sea and rail.

Working Hours:

Monday - Friday: 8:30am - 5:30pm
Alternate Saturday: 8:30am - 12:30pm

Location: Changi area

Job Responsibilities

Manage end-to-end import shipment operations to ensure timely and smooth cargo movement.
Coordinate with overseas offices, airlines, terminals, transport providers and other service partners to ensure shipments are handled efficiently.
Monitor shipment status and provide timely updates to customers and relevant stakeholders.
Coordinate cargo clearance and delivery arrangements.
Handle customer enquiries and resolve shipment-related issues and complaints promptly.
Manage shipment exceptions such as cargo discrepancies, damages, delays and special transportation requirements.
Support the handling of special cargo, including temperature-sensitive and high-value shipments, where required.
Ensure relevant permits, shipment documentation and customs requirements are properly processed.
Prepare customer reports, operational updates and performance reports.
Support billing activities and ensure charges are accurately recorded.
Coordinate with internal departments to resolve operational, billing and system-related issues.
Provide backup support to team members when required to ensure smooth business operations.
Perform other duties as assigned by management.

Requirements

Diploma or Degree in Logistics, Supply Chain Management, Business Administration or a related discipline preferred.
Minimum 2 years of relevant experience in freight forwarding, air freight operations, import/export operations or logistics customer service.
Experience handling key accounts, shipment coordination and billing activities will be an advantage.
Knowledge of air freight processes, import operations and shipment documentation.
Experience handling special cargo such as temperature-sensitive or high-value shipments will be an advantage.
Proficient in Microsoft Office and familiar with logistics or shipment management systems.

Interested candidates who wish to apply for the advertised position are encouraged to click Apply Now to submit their application.

We regret that only shortlisted candidates will be notified.

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