Operation Executive - FMCG

RESPONSIBILITIES

Sales Team Management

• Work closely with the reporting manager to develop KPIs and tracking mechanisms for different levels within the operations team.

• Review and optimize sales team coverage to improve efficiency and effectiveness.

• Monitor individual performance and provide coaching and feedback to enhance the skills and capabilities of the sales team, including executives, supervisors, sales representatives, and merchandisers.

Trade Management

• Build and maintain strong relationships with key retailers such as FairPrice, Cold Storage, Giant, and 7-Eleven at both store and area levels to ensure support for promotions and campaigns.

• Gather feedback from the team on trade activations, evaluate effectiveness, and recommend improvements for future executions.

• Lead negotiations for space-buy renewals and new placements.

Logistic & Supply Chain Management

• Coordinate with retailer inventory planners to ensure optimal stock levels across all brands and alignment with promotional plans.

• Work closely with warehouses and retailers distribution centres to ensure timely delivery of goods.

Cross-Functional Engagement

• Collaborate closely with Key Account and Trade Marketing teams to ensure high standards of execution for trade activities, 4Ps strategies, and agency brand initiatives across modern trade retailers.

• Share timely trade insights and planogram updates to support Key Account and Trade Marketing teams in strategy adjustments and retailer negotiations.

REQUIREMENTS

• Diploma in Business, Sales and Marketing, or a related field.

• Minimum 2 years of sales experience in FMCG industry

• Minimum 3 years of experience leading an operations team of at least 15 Merchandisers / Sales Representatives in the FMCG industry.

• Strong leadership and people management skills.

• Good understanding of modern trade operations and retail execution.

• Strong negotiation and relationship management skills.

• Good planning, coordination, and problem-solving skills.

• Able to work cross-functionally with internal and external stakeholders.

• Proficient in Microsoft Office applications.

• Possession of own vehicle is preferred.