Bachelor degree in Computer Science or other related fields.
At least 5+ Years of experience in Network Operations.
Experience and understanding of network environments (TCP/IP, Cisco routers/switches, Firewall, Load Balancers, Proxy, AP+WiFi) including an excellent understanding of telecommunications concepts and connectivity.
Experience with Palo Alto Firewalls, Meraki or Cisco WiFi, SDWAN (Cisco/Viptela), VMware NSX, Proxy, AudioCodes Team Voice System, Cisco CUCM is a definite asset for this position.
Proficient in executing diagnostic techniques with a sound foundation of monitoring tools which include Solarwinds, Blackbird, ThousandEyes, any related tooling.
Sound 2nd level problem determination and problem source identification skills with regards to the various.
Needs to be really good at basic network troubleshooting skills (being great at sniffer skills will be a plus) and ticketing system (ITSM) such as Incident, Change, Problem Management.
Should have experience in IT Risk & Compliance, CIA, BIA, CMDB, IAM.
Should familiar with BCP/BRP exercise.
Familiar ITIL process, Agile ways of working.
Strong team player, self-motivated, highly organized and able to multi-task in a fast paced, dynamic environment.
Strong communication skills, both verbal and written, are essential in order to interact with support groups, clients and vendors.
