Job Responsibilities & Description: -
- Management of network incidents escalations from L1/L2, incident and problem and security incident response.
- Responsible to work with the respective infra tower teams in troubleshooting and identify root cause, related to network.
- Responsible to work with the respective network vendors support teams for the troubleshooting, identification and resolution of network problems.
- Handling of the critical network incidents under pressure situations to resolve in timely manner to minimize the business impact.
- Attend to conference calls with other support teams for problem identification and resolutions.
- Must have good communication skills and able to work independently.
- Must adhere to process and policies of the Bank.
- Able to work under pressure and with minimal supervision.
Qualification: -
- Diploma or Bachelor's degree in engineering or computer science
Must Have Criteria: -
- In-depth understanding of the networking concepts - Routing, Switching, WLAN/LAN/WAN, Spanning Tree Protocol, HSRP, ARP, VLAN, Inter-VLAN Routing, OSPF, BGP etc.
- Hands on experience on routers and switches for basic troubleshooting of the network related problems and incidents.
- Advanced hands-on experience on troubleshooting complex network problems.
- Logical thinking and problem analysis skills to troubleshoot complex network problem to isolate the root cause and provide suitable resolution.
- Knowledge of advanced network technologies like VXLAN, Cisco ACI, VXLAN BGP eVPN, SDA, SDWAN etc will be added advantage
Preferably with the followings: -
- Certified with HCIP or CCIE and above
- Experience in bank / financial institute change process will be a bonus
