Mobile Sales Officer (1 year contract)

Job Description:

• Build solid relationships with end users and internal stakeholders to ensure excellent customer experience
• Identify challenges that customers would encounter and recommend solutions for end users
• Attend to end users daily enquiries such as handset pricing, billing and handset familiarization
• Take stock of the onsite Mobile handset inventory.
• Collate monthly sales report and attend weekly sales meeting.
• Communicate and work closely with M1 Indoor Sales Support, 4C & Customer Service Operations to enable sales activities
• Manage customer email/portal updates
• Create PowerPoint slides to indicate weekly job activities
• Create ticket for user when required
• Update and close customer system ticket
• Key in all ticket data into customer Excel
• Update and follow up with user on the outcome for problem that user face
• Attend to network problems/installation of antenna at customer sites when needed
• Create invoice and upload PO in Taulia apps for payment
• Upload end-users contact details on social media portal, Yammer

Job Requirements

• Minimum a Diploma or Degree in a relevant field is an advantage.
• Prior experience in customer service, sales, or a related role is preferred.
• Strong verbal and written communication skills.
• Ability to identify and resolve customer challenges effectively.
• Proficiency in Microsoft Office (Excel, PowerPoint).
• Strong organizational skills with experience in inventory and report management.
• Excellent interpersonal skills to build and maintain strong customer relationships.