Maritime Success Manager

About Captain's Eye
Captain's Eye is a rapidly growing AI technology company transforming safety and operational efficiency in the maritime industry. Through advanced CCTV and real-time analytics, we provide shipping companies with intelligent surveillance, actionable data insights, and proactive risk management - helping them achieve safer and more efficient operations.

Role Overview
We are seeking an experienced and results-oriented Customer Success Manager to join our team. In this role, you will be responsible for managing strategic customer relationships, ensuring adoption of our solutions, and driving measurable business value for our clients. The ideal candidate is customer-centric, data-driven, and skilled at identifying opportunities for growth.

Key Responsibilities

• Act as the trusted advisor for a portfolio of enterprise and mid-market clients
• Drive solution adoption and ensure customers achieve their desired outcomes
• Monitor account health through data analysis and proactively mitigate risks
• Identify opportunities for expansion, renewals, upselling, and cross-selling
• Collaborate with Product and Sales teams to deliver tailored solutions
• Lead business reviews, success planning, and enablement sessions with customers
• Maintain structured and accurate account documentation in CRM platforms

Requirements

• Minimum 2 years of experience in Customer Success, Account Management, or related client-facing roles
• Strong track record in driving customer adoption and account growth
• Excellent communication, stakeholder management, and relationship-building skills
• Experience with B2B SaaS or enterprise technology (maritime or AI background is advantageous)
• Analytical mindset with the ability to translate usage data into actionable insights
• Comfortable working in a fast-paced, high-growth environment