Japanese speaking customer success manager

Join Captain's Eye - Where AI Meets Maritime Innovation

Captain's Eye is a fast-growing AI tech company revolutionizing safety and operational efficiency in the maritime industry through advanced CCTV and real-time analytics. Our technology empowers shipping companies worldwide with smart surveillance, actionable insights, and proactive risk management - making operations safer, faster, and more efficient.

Why this role matters

As our Customer Success Manager, you won't just manage accounts - you'll be the trusted partner guiding our customers to achieve their goals and unlock the full potential of our platform. Your work will directly influence customer satisfaction, product adoption, and the growth of Captain's Eye globally. You'll meet customers regularly - both virtually and face-to-face - to strengthen relationships and ensure they get maximum value from our solution.

What you'll do

• Build and grow a portfolio of customer accounts, ensuring exceptional satisfaction and long-term retention
• Be the go-to contact post-onboarding, developing strong relationships with decision-makers and key stakeholders
• Meet customers in person and online for ongoing relationship-building, training, and strategic discussions
• Identify upsell and cross-sell opportunities that align with customer needs and drive business growth
• Collaborate with Sales and Product to deliver tailored solutions and create real impact
• Monitor account health through data, addressing risks before they become issues
• Lead QBRs, product training, and success planning sessions to maximize customer value
• Maintain accurate records in CRM and customer success tools

What you bring

• Experience in Customer Success or Account Management (B2B SaaS preferred maritime or AI experience a plus) - 2+ years is an advantage, but not mandatory
• Strong communication and relationship-building skills
• Proven ability to identify opportunities and drive customer growth
• Data-driven mindset with the ability to translate insights into action
• Thrives in a fast-paced, high-growth environment