Join Captain's Eye - Shaping the Future of Maritime Safety with AI
Captain's Eye is a fast-growing AI tech company on a mission to revolutionize safety and operational efficiency in the maritime industry. Our advanced CCTV and real-time analytics platform empowers global shipping companies with smart surveillance, actionable insights, and proactive risk management - making the seas safer and operations smarter.
Role Overview: Customer Success Manager
We're looking for a results-driven, relationship-focused Customer Success Manager to join our expanding team. This is an exciting opportunity for someone with 1+ years of Customer Success or customer experience who is passionate about driving customer adoption, delivering impact, and unlocking growth opportunities.
What You'll Do
- Own and grow a portfolio of customer accounts, ensuring long-term satisfaction and retention
- Be the trusted advisor and primary contact for key stakeholders post-onboarding
- Spot and execute on upsell and cross-sell opportunities aligned with customer goals
- Partner with Sales and Product to craft tailored solutions that drive success
- Track account health using data insights, addressing risks before they escalate
- Lead QBRs, product trainings, and success planning workshops to maximize customer value
- Keep everything organized with accurate CRM and success documentation
What We're Looking For
- Proven record of growing and expanding customer accounts
- Exceptional communication and relationship-building skills
- Experience with B2B SaaS or tech products (maritime or AI background is a big plus)
- Data-driven mindset with the ability to translate insights into strategy
- Thrives in a fast-paced, dynamic environment where innovation is constant
