Dover Park Hospice (DPH) is on an inspiring journey of growth and transformation. As we adopt new systems, enhance our processes, and discover more effective ways of working together, we are committed to creating an even more compassionate and supportive space for our patients and their loved ones. If you're someone with a heart for care and a desire to make a meaningful impact, we invite you to join us on this journey.
The Manager, Clinical Ops oversees patient services and billing, manages a small team of Patient Services Associates and Executive, and ensures smooth operations across three services provided by Dover Park Hospice. The role drives service quality, compliance, system improvements, and cross-functional efficiency.
Key Responsibilities
- Oversee efficient patient services (admission, billing, reporting) aligned with DPH's strategic goals.
- Develop and track key performance indicators to optimize resource use.
- Identify service gaps and lead process improvements.
- Train staff to address service issues and implement alternative plans.
- Design new patient-centric services and improve workflows.
- Lead User Acceptance Testing for new or updated patient service systems.
- Ensure a comfortable and pleasant patient service environment.
- Collaborate with doctors and support teams to resolve workflow and service challenges.
Leadership & Development
- Drive change and align department goals with DPH business objectives.
- Support staff development, quality improvement, and organizational projects.
- Build and mentor a strong team with succession planning.
- Take on additional responsibilities as assigned by the Head of Department.
Requirements
- Bachelor's degree in Business or a related field.
- Minimum 5 years of experience in healthcare operations, with at least 3 years in a leadership role.
- Proven ability to manage and motivate teams effectively with knowledge of hospital or hospice operations.
- Strong analytical thinking, interpersonal, and communication skills.
- Self-directed, resourceful, and excellent problem-solving abilities.
- Ability to multitask and perform well in a fast-paced environment.
- Proficiency in computer software and understanding of statistics.
The successful candidate can expect to earn up to $6,000 basic salary per month, commensurate with experience.
