Manager, Business Development & Customer Success

Responsibilities

• Develop and execute new business growth strategies to expand market presence, acquire new enterprise customers, and grow the B2B LXP portfolio.
• Manage the full sales cycle from prospecting and client engagement to proposal preparation, quotation, negotiation, and closing.
• Identify, evaluate, and pursue new partnership opportunities that support revenue growth, customer acquisition, and market expansion.
• Build, manage, and grow strategic partnerships and key accounts, providing ongoing account servicing while identifying opportunities for expansion, cross-selling, and long-term value creation.
• Be accountable for achieving sales, new business, partnership, and growth targets.
• Drive awareness and uptake through roadshows, enterprise events, and direct engagement with enterprises.
• Work closely with the Marketing team and appointed agencies to conceptualise, brief, and execute impactful campaigns that drive traffic and conversions.
• Propose and manage creative assets, ensuring campaign effectiveness and alignment with brand guidelines.
• Collaborate with Brands & Communications to plan and deliver monthly social media content to build consistent awareness of LXP.
• Analyse sales funnel metrics and campaign performance data to recommend and implement optimizations.
• Provide regular reports and insights to management on sales performance and campaign ROI.
• Partner with internal tech teams to brief in campaign requirements, coordinate system enhancements, and manage change requests that support sales and customer experience.
• Manage customer enquiries, issues, and escalations from enterprises using the LXP app and website.
• Ensure a smooth and supportive learner journey to maximize satisfaction and retention.

Requirements

• Minimum 5 years of experience in Learning & Development (L&D), continuing education, or a related domain
• At least 2 years of direct experience in partnership development, partnership management, or new business growth.
• Proven ability to lead contract negotiation processes and manage contract lifecycle in collaboration with legal team.
• Proven track record in driving new business acquisition, partner-led growth, and revenue expansion.
• Strong project management and cross-functional collaboration skills; comfortable working across teams (Product, Tech, Marketing, Legal, Sales etc).
• Exceptional communication, stakeholder management, and interpersonal skills.
• Strong problem-solving ability with a results-oriented and strategic mindset.
• Platform or APP experience a bonus
• Ability to take ownership and drive partnership initiatives from proposal to execution.
• Comfortable in a fast-paced, dynamic environment and able to manage multiple projects simultaneously.
• Proficient in Microsoft Excel, PowerPoint and Deck presentation
• Experience in marketing and communications is a plus