Manager, Agency Sales - Freight Forwarding

8-12 Years

Job Description

Job Responsibilities

Main Responsibilities

Manage and grow relationships within WCA and other global freight forwarder networks.
Represent the company at international agent conferences and networking events.
Promote the company as a preferred destination / origin agent for inbound, outbound, and cross-trade business.
Identify, evaluate, and onboard new strategic overseas agents aligned with trade lane strategy.
Generate and develop agency-driven sales opportunities and follow up on RFQs and enquiries.
Drive balanced, two-way cargo flows and manage trade lane performance.
Work with pricing and operations teams to ensure competitive yet sustainable rate structures.
Ensure compliance with global agent network rules, payment protection policies, and dispute protocols.
Act as key escalation point for agent service, commercial, and dispute-related issues.

Leadership Responsibilities

Provide guidance to internal teams on handling agency and network-driven business.
Set clear expectations with agents on service levels, responsiveness, and commercial discipline.
Contribute to management discussions on global network and alliance strategy.

Job Requirements

Qualification & Experience Requirements

8–12 years of experience in freight forwarding with direct exposure to agency or network sales.
Hands-on experience working with WCA or similar global forwarder alliances preferred.
Strong understanding of trade lane development and agent-driven cargo models.
Diploma or Degree in Logistics, Supply Chain, Business, or related discipline preferred.
Strong relationship-builder with cross-cultural communication skills.
Commercially disciplined and results-oriented.
Proactive, structured, and self-driven.
Comfortable working across time zones.
Strong commercial awareness in freight forwarding pricing and yield management.
Excellent negotiation and networking skills.
Strong coordination skills across sales, operations, and finance.