Manager (Admissions & Services) (3-year contract), OPGPP

Job Description

• This position is forOffice of Postgraduate Professional Programmes (OPGPP).
• Admission Counselling
  • Manage admissions counselling activities for assigned Schools, programme clusters, and priority regions.
  • Advise prospective students and admitted candidates, conduct information sessions with faculty, and support conversion efforts.
  • Provide high standard of service and customer experience to prospective candidates, addressing their queries promptly and effectively.
  • Serve as the primary admissions liaison for Deans, Academic Directors, and programme offices, ensuring consistent communication and service standards.
• Yield Management
  • Plan, coordinate, and implement targeted yield activities to maximise offer acceptance and enrolment rates across assigned programmes and regions.
  • Design and execute engagement strategies (e.g. conversion events, personalised follow-ups, student and alumni sharing sessions) to strengthen admits commitment.
  • Monitor offer-to-accept and accept-to-enrol conversion data, analyse trends, and recommend tactical interventions to improve yield outcomes.
• Application and Scholarship Services
  • Oversee the end-to-end application process, including document checks, credential verification, interview and test coordination, and offer issuance.
  • Administer scholarships and financial aid schemes, providing applicants with timely and accurate information to support decision-making and yield.
  • Ensure adherence to admissions policies, quality assurance standards, and regulatory requirements.
• Student Pass Management
  • Oversee the application process for student passes for assigned PGP programmes.
  • Address and resolve administrative issues and queries related to student pass applications.
• System, Data and Admin Support
  • Maintain and optimise the admissions CRM and related systems to ensure data accuracy, process efficiency, and reporting integrity.
  • Develop dashboards, track service-level metrics, and provide analytics to inform admissions and recruitment strategies.
  • Provide administrative, budgeting, and logistical support to the Admissions and Marketing & Recruitment teams.
• Cross Functional Work
  • Adapt admissions processes to reflect the cultural, regulatory, and operational nuances of assigned regions.
  • Apply programme-specific knowledge and judgement during selection and conversion to uphold admissions standards.
  • Partner closely with Deans, Academic Directors, and other stakeholders to ensure alignment on admissions outcomes and objectives.
• Other duties as assigned.

Qualifications

• Degree in Marketing, Business, Communications, or a related discipline is required. Candidates with at least 5 years of relevant experience in admissions, student services, or programme management, preferably in a university or higher education environment.
• Demonstrated experience in end-to-end admissions management, including applicant counselling, evaluation, and offer administration.
• Prior experience in scholarship administration or financial aid processing will be preferred.
• Knowledge:
• Strong understanding of admissions policies, processes, and quality assurance standards in higher education.
• Proficiency in CRM systems and student information systems, with the ability to manage data integrity and workflow automation.
• Familiarity with international education markets, including cultural and regulatory variations in applicant qualifications.
• Knowledge of data analysis and reporting tools to support evidence-based decision-making.
• Skills:
• Excellent communication, interpersonal, and advisory skills, with the ability to engage effectively with prospective students, faculty, and other administrators.
• Strong organisational and project management abilities, with keen attention to detail and process efficiency.
• Analytical mindset with data-driven problem-solving skills.
• High level of integrity, confidentiality, and sound judgment in handling sensitive applicant information.
• Collaborative, proactive, and adaptable, with the ability to perform in a fast-paced and cyclical work environment.

• This position is forOffice of Postgraduate Professional Programmes (OPGPP).
• Admission Counselling
  • Manage admissions counselling activities for assigned Schools, programme clusters, and priority regions.
  • Advise prospective students and admitted candidates, conduct information sessions with faculty, and support conversion efforts.
  • Provide high standard of service and customer experience to prospective candidates, addressing their queries promptly and effectively.
  • Serve as the primary admissions liaison for Deans, Academic Directors, and programme offices, ensuring consistent communication and service standards.
• Yield Management
  • Plan, coordinate, and implement targeted yield activities to maximise offer acceptance and enrolment rates across assigned programmes and regions.
  • Design and execute engagement strategies (e.g. conversion events, personalised follow-ups, student and alumni sharing sessions) to strengthen admits commitment.
  • Monitor offer-to-accept and accept-to-enrol conversion data, analyse trends, and recommend tactical interventions to improve yield outcomes.
• Application and Scholarship Services
  • Oversee the end-to-end application process, including document checks, credential verification, interview and test coordination, and offer issuance.
  • Administer scholarships and financial aid schemes, providing applicants with timely and accurate information to support decision-making and yield.
  • Ensure adherence to admissions policies, quality assurance standards, and regulatory requirements.
• Student Pass Management
  • Oversee the application process for student passes for assigned PGP programmes.
  • Address and resolve administrative issues and queries related to student pass applications.
• System, Data and Admin Support
  • Maintain and optimise the admissions CRM and related systems to ensure data accuracy, process efficiency, and reporting integrity.
  • Develop dashboards, track service-level metrics, and provide analytics to inform admissions and recruitment strategies.
  • Provide administrative, budgeting, and logistical support to the Admissions and Marketing & Recruitment teams.
• Cross Functional Work
  • Adapt admissions processes to reflect the cultural, regulatory, and operational nuances of assigned regions.
  • Apply programme-specific knowledge and judgement during selection and conversion to uphold admissions standards.
  • Partner closely with Deans, Academic Directors, and other stakeholders to ensure alignment on admissions outcomes and objectives.
• Other duties as assigned.