Job Summary
Manage daily outlet operations to ensure cleanliness, staffing efficiency, and organization. Lead and motivate the team while promoting menu items, managing customer satisfaction, and maintaining food safety standards.
Responsibilities
- Manage daily outlet operations to maintain cleanliness, staffing adequacy, and organized workflow
- Promote new menu items and ongoing promotions to customers to increase sales and engagement
- Deliver quality customer service by addressing needs and ensuring satisfaction throughout the customer experience
- Handle customer complaints and feedback promptly to resolve issues and improve service quality
- Prepare detailed reports on sales performance, expenses, and stock levels for operational review
- Assign duties and plan staff rosters to optimize team productivity and coverage
- Train, manage, and motivate staff to enhance skills, performance, and teamwork
- Ensure compliance with hygiene and food safety standards to maintain consistent food and service quality
- Monitor stock and supplies to prevent shortages and control inventory efficiently
- Maintain good housekeeping standards to provide a clean and safe environment for staff and customers
