[LPS] Operation Mgmt Professional

Change Management & Configuration Governance

• Lead and oversee all network and firewall configuration changes across managed customer environments, ensuring strict adherence to ITIL change management processes, SLA commitments, and compliance requirements.
• Review, approve, and validate submitted change requests, ensuring full traceability and alignment with customer architecture standards.
• Conduct pre‑deployment testing in controlled lab environments to reduce change risk and maintain service stability.

Software & Firmware Lifecycle Management

• Plan, coordinate, and execute scheduled software and firmware upgrades for routers, switches, firewalls, and security appliances for the managed customer networks.
• Liaise with vendors, service delivery managers, and customer stakeholders to plan maintenance windows and minimize downtime.
• Maintain comprehensive asset and version control records to support audit, compliance, and lifecycle planning.

Security Incident Response & Vulnerability Mitigation

• Act as escalation point for network‑related security incidents, coordinating with NOC teams and customer security contacts during investigations.
• Oversee the implementation of security patches, hotfixes, and vulnerability mitigations according to customer security policies and SLA timelines.
• Lead root cause analysis (RCA) activities and drive long‑term remediation and security hardening initiatives.

Network Inventory & Asset Management

• Maintain an accurate and up‑to‑date inventory of all managed network assets-including routers, switches, UPS systems, and firewalls-across multiple customer sites.
• Ensure full lifecycle documentation, including installation records, warranty details, maintenance logs, and asset conditions.
• Conduct regular audits to verify asset accuracy and support capacity planning and refresh cycles.

IP Address & Network Resource Management

• Oversee enterprise‑level IP Address Management (IPAM) across managed customer networks, ensuring optimal allocation, capacity planning, and compliance with customer standards.
• Maintain accurate IP address documentation, subnet inventory, and reservation policies to prevent conflicts and improve operational efficiency.

Incident Support, Escalation & Troubleshooting

• Provide L3 technical leadership for complex network incidents, ensuring rapid response and coordinated resolution across internal teams, service providers, and customer agencies.
• Lead diagnostic efforts to identify root causes of performance issues or connectivity disruptions.
• Ensure updates, documentation, and incident reports meet SLA requirements and service governance standards.

Proactive Monitoring & Daily Health Checks

• Oversee daily operational health checks and proactive monitoring of customer network infrastructure, ensuring early detection of anomalies.
• Review network performance trends, capacity utilization, and alert patterns to prevent service degradation.
• Provide daily or weekly health summaries to service delivery teams and customer stakeholders.

Facility Power & Data Centre Operations Support

• Lead coordination of facility power shutdown/recovery activities, ensuring network continuity and controlled failover during customer data center maintenance.
• Maintain and update power recovery runbooks, ensuring alignment with customer business continuity and resilience requirements.

Documentation, SOPs & Knowledge Management

• Own and maintain customer‑specific documentation, including network diagrams, LLDs/HLDs, SOPs, runbooks, and configuration repositories.
• Ensure documentation remains audit‑ready, version‑controlled, and aligned with managed service operating procedures.
• Mentor junior engineers in documentation standards and operational best practices.

Network System Account Review & Access Governance

• Conduct periodic reviews of network system accounts, validating user access, privilege levels, and compliance with least‑privilege principles.
• Monitor privileged accounts activity and investigate suspicious or unauthorized access attempts, coordinating with security teams as needed.
• Ensure regular updates of user roles and permissions based on customer organization changes.

Log Management & Event Monitoring

• Ensure all network and security devices are integrated with customer SIEM/log repositories in accordance with monitoring and compliance requirements.
• Review logs for anomalies, security alerts, or operational risks, coordinating with SOC and service delivery teams for further investigation.

Configuration Backup & Disaster Recovery Readiness

• Oversee automated configuration backups for all managed network devices and validate backup integrity and accessibility.
• Lead annual disaster recovery (DR) exercises for customer environments, ensuring RTO/RPO adherence and customer sign‑off.

Configuration Review, Hardening & Baseline Assurance

• Conduct periodic configuration reviews to ensure compliance with customer standards, governance frameworks, and industry best practices.
• Lead firewall rule reviews to validate relevance, security alignment, and rule optimization.
• Maintain configuration baselines for routers, switches, firewalls, and IPS systems, identifying deviations and initiating corrective actions.

Project Delivery Leadership

• Lead network‑related projects-including upgrades, migrations, expansions, and new deployments - ensuring delivery within scope, schedule, and budget.
• Coordinate cross‑functional teams, manage risks, and ensure customer communication throughout the project lifecycle.

Required Skills & Qualifications

• CCNP or equivalent required
• Minimum 5 years of experience in network engineering or managed services operations

• Proven experience in change management, configuration governance, and multi‑vendor network operations.
• Hands‑on experience with routers, switches, firewalls, and IDS/IPS solutions.
• Familiarity with vulnerability management, security frameworks, and service delivery environments.
• Strong knowledge of TCP/IP, DHCP, DNS, VLANs, routing, and switching.
• Proficiency with network monitoring and management platforms (NMS, SIEM, IPAM, ticketing tools).
• Strong troubleshooting and analytical skills for complex multi‑tenant environments.
• Solid understanding of ITIL processes (Change, Incident, Problem).
• Strong documentation, communication, and stakeholder management skills.