United FMO Pte Ltd stands out as a specialized 3PL provider, delivering bespoke logistics solutions in transportation and warehousing. Our commitment to delivering impactful solutions has made us a key logistics partner in Singapore, expanding our services to cover various aspects of the supply chain. We are renowned for our integrity and dependability, a reputation solidified through every transaction we conduct. Our goal is to foster a positive work environment where our team members feel valued, motivated, and optimistic about their career growth.
Your Responsibilities
Customer Coordination: Engage with clients to address inquiries related to shipments and deliveries, ensuring their needs are met promptly.
Customer Support: Offer immediate and courteous responses to all customer requests or issues
Order Processing: Accurately and swiftly input all job orders into the system.
Instruction Generation: Create clear job instructions for the operations team based on customer requests, ensuring accuracy and timeliness.
Interdepartmental Liaison: Work with various internal departments and external contractors as necessary.
Operations Planning: Strategically plan operations, such as container trucking for import and export shipments, taking into account the complexity of the cargo, and arrange for special equipment like cranes when needed.
Vessel Monitoring: Keep a close watch on vessel details through PortNet, updating information as needed.
Customer Relations: Cultivate and maintain positive relationships with customers to meet their requirements effectively.
Communication: Promptly respond to emails, phone calls, and other forms of communication.
Documentation: Prepare job sheets for the creation of customer invoices.
Knowledge of Import, Export, Haulier Processes and procedures
Job Requirements
Customer Service Passion: A friendly demeanor and positive attitude, with prior experience in logistics customer service preferred.
Educational Background: A diploma or equivalent, with at least two years of professional experience.
Communication Skills: Excellent telephone manners, along with strong problem-solving, communication, and organizational abilities.
Independence: Capable of working autonomously to address and resolve issues related to late deliveries and customer complaints.
Team Orientation: A customer-focused, collaborative approach, ready to take initiative and shoulder responsibilities.
Adaptability: Competent in managing ad-hoc and urgent requests in a timely and professional manner.
