L2 Production Support

Job Summary

Preferably need 2 years working experiences as Application/Production support in Bank or Financial Institute.

Job Responsibilities

• Provide application support for Java J2EE applications, ensuring system availability, stability, and performance.
• Troubleshoot and resolve production issues related to applications, batch jobs, databases, and middleware components.
• Monitor application health, system performance, and batch job executions to ensure smooth daily operations.
• Write and execute SQL queries for data validation, troubleshooting, and issue analysis.
• Utilize Unix/Linux commands and shell scripting for operational support and automation tasks.
• Support deployment activities, application releases, and environment configurations with minimal disruption.
• Collaborate with development teams, infrastructure teams, and business users to investigate and resolve incidents.
• Maintain and update system documentation, SOPs, incident logs, and operational procedures.
• Support technologies such as JBOSS, MariaDB, MQ setup, job scheduling tools, and file transfer processes where applicable.

Job Requirements

• Recent experience in working with Java J2EE applications
• Experience in application support role for min 1 years for support or Developers willing to learn with good knowledge of Java, Unix, SQL
• Experience in programming languages such as JAVA/J2EE.
• Experience in Unix commands , SQL queries
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus
• Exposure to banking industry is a plus
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills
• Ownership oriented and ability to meet SLAs with no compromise on the quality of the work
• Must be graduate from IT or Computer Science
• Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux
• Need to have eagerness to learn and perform with commitment