Job Description

Provide hands-on L2 support for business-critical banking applications. The role owns production incident investigation, service recovery, technical troubleshooting, root-cause analysis and operational stability across open-system and legacy application stacks.

The successful candidate should be comfortable troubleshooting across Linux/Unix, Java applications, databases, APIs, MQ,batch processing, network/connectivity, SSL/TLS, COBOL and CICS environments, where available. COBOL and CICS experience is preferred rather than mandatory.

Key Responsibilities

Production Support & Incident Management

Provide L2 support for critical production applications, interfaces and scheduled processing.
Investigate production incidents, transaction failures, application errors and degraded services.
Analyse system, application and interface logs to identify the failure point and affected flow.
Assess business impact and coordinate timely, controlled service recovery.
Execute or coordinate restart, rerun, job recovery, transaction recovery and approved workarounds.
Escalate to L3 development, infrastructure, middleware, database teams or vendors with clear technical evidence.
Drive root-cause analysis and permanent remediation for recurring issues.

Technical Troubleshooting

Trace transactions end to end across channels, APIs, applications, Java/COBOL components, CICS/MQ, databases and downstream systems.
Determine whether a problem originates from the application, configuration, database, middleware, scheduler, network, infrastructure or dependent system.
Correlate timestamps, transaction IDs, request IDs, logs and system events to reconstruct the processing flow.
Perform Linux/Unix, SQL, connectivity, certificate and application health checks.

Operational Support

Monitor application health, interfaces, queues and batch processing.
Support scheduled and ad-hoc production activities, deployments and post-deployment validation.
Maintain runbooks, recovery procedures and standard operating procedures.
Identify recurring incidents and recommend monitoring, automation or permanent fixes.
Participate in production support coverage and escalation as required.