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JAC Recruitment

L2 Application Support Engineer

JAC Recruitment
Singapore
5-8 Years
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  • Posted 4 months ago
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Job Description

Company Overview

 We are a premier IT services and consulting organization with a strong footprint across Asia and a global network extending to the U.S., Europe, and China. With over five decades of experience, we specialize in system integration, cloud solutions, cybersecurity, and digital transformation, serving enterprises across diverse industries, including financial institutions.

Job Responsibilities

 We are looking for an experienced IT Help Desk Lead to oversee end-user support and enhance help desk processes within a financial services environment. This position requires a blend of technical expertise and exceptional communication skills to deliver outstanding service across local and international markets.

  • Provide technical & non-technical support for Singapore Branch users with excellent customer service.
  • Communicate professionally with users, technical teams, and management; report incidents accurately.
  • Improve Help Desk processes, maintain logs, reports, and knowledge base; manage service requests.
  • Support critical project cutovers and act as liaison during Go-Live; enforce SLAs with vendors.
  • Maintain IT devices and track assets; understand IT infrastructure in financial institutions.

Job Requirements


  • Degree in technology; ITIL, Microsoft, or CompTIA A+ certifications preferred.
  • 5–8 years in IT support (2+ years in lead role), ideally in financial institutions.
  • Experience with Azure DevOps, ServiceNow/Jira; strong ITSM knowledge.
  • Excellent English communication
  • Strong customer service, problem-solving, and collaboration skills.

Working Location: Singapore

Ng Siew Thien (R22107842)

JAC Recruitment Pte. Ltd. (90C3026)



More Info

Job Type:
Permanent Job
Industry:
Other
Function:
It Services And Consulting
Employment Type:
Full time

About Company

JAC Recruitment

Job ID: 138115645

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Last Updated: 24-05-2026 08:17:29 PM
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