L2 Application Support Engineer

Key Experiences and Qualifications We Seek Educational Background: . Diploma or higher in Computer Science, Information Technology, or a related field. Professional Experience: . 3-5+ years of relevant experience in application support, systems support, or operations roles. . Experience supporting production systems in a high-availability or mission-critical environment. Technical Expertise: . Strong hands-on experience with: ○ Application log analysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, Google Analytics, etc) ○ Linux/Unix environments . Working knowledge of cloud platforms (e.g. AWS services such as ECS, Lambda, S3, RDS). . Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries. . Basic knowledge on REST APIs, system integrations and authentication design . Understanding of incident, problem, and change management processes. Problem-Solving Skills: . Strong analytical and troubleshooting skills. . Ability to break down complex incidents into clear, actionable steps. . Calm and methodical approach when handling production issues under pressure. Operational Practices: . Familiarity with ticketing and incident management tools (e.g. Jira, PagerDuty). . Experience working with runbooks, SOPs, and on-call support rotations (if applicable). Additional Skills (Bonus Points): . Experience supporting cloud-native or microservices-based systems. . Basic scripting skills (e.g. Bash, Python) for automation. . Experience working in government, regulated, or large-scale enterprise environments. . Knowledge of disaster recovery and business continuity planning.