L2 Application Support Engineer

. Diploma or higher in Computer Science, Information Technology, or a related field.

. Minimum 3-5+ years of relevant experience in application support, systems support, or operations roles.

. Experiences supporting production systems in a high-availability or mission-critical environment.

. Strong hands-on experience with:

o Application loganalysis and monitoring tools (e.g. AWS CloudWatch, Grafana, ELK, GoogleAnalytics, etc)

o Linux/Unix environments

. Working knowledge of cloud platforms (e.g. AWS services such as ECS, Lambda, S3, RDS).

. Basic database knowledge (MySQL, PostgreSQL) for health checks and simple queries.

. Basic knowledge on REST APIs, system integrations and authentication design

. Understanding of incident, problem, and change management processes.

. Familiarity with ticketing and incident management tools (e.g. Jira, PagerDuty).

. Strong analytical and troubleshooting skills.