IT Support Executive

Job Description & Requirements

Job Highlights

• Our office is located on Jurong Island.
• We provide 2-way transport between Jurong East MRT and our office
• Attractive bonus and staff benefits
• Salary shall commensurate with incumbents qualifications and work experiences

Job Description

Responsibilities:

. Respond to technical issues via phone, email, ticketing systems, or in person

. Manage and prioritize incident tickets

. Diagnose and resolve hardware, software, and network issues

. Install, configure, and upgrade computer hardware and software

. Set up workstations for new employee onboard

. Server and network administration including firewalls and network switches

. Ensure completion of backup jobs

. Assist with VPN setup and connectivity issues.

. Maintain proper inventory of all company hardware and software

. Document IT processes and user guides

. Raise IT Procurement Request and Goods Receive Note in SAP

. Escalate unresolved issues to higher-level support

. Provide any other IT support as may be required

. Be involved in IT projects

Requirements:

. Min. Dip/ ITE or equivalent

. Familiar with Microsoft Windows Server and Virtual Machines

. Familiar with IT hardware installation and troubleshooting

. Good knowledge and problem-solving skills

. Passion for Cybersecurity

. Knowledge in basic server administration and basic networking in TCP/IP, LAN and WAN

. Self-motivated and resourceful with a can-do attitude

. Have a strong customer service and interpersonal skills

. A team player and able to work independently

. Fresh graduates are encouraged to apply too