IT Support Engineer
IT Support Engineer
Knight Frank Property & Facilities Management Pte. Ltd.1-10 Years
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Job Description
About the Role
We're looking for an IT Support professional to support our Microsoft 365 migration project, including device deployment, Windows 11 configuration, Microsoft 365 migration, and end-user troubleshooting. You'll also assist with Intune and Autopilot activities and provide onsite support throughout the migration.
What You Will Be Doing
- Provide onsite IT support during Microsoft 365 migration activities
- Assist in workstation setup, deployment, and replacement activities
- Support Windows 11 device preparation, configuration, and troubleshooting
- Assist users with Microsoft Outlook profile setup and email migration support
- Support Microsoft Teams, OneDrive, and SharePoint migration-related activities
- Assist with device enrolment, Intune, and Autopilot deployment activities
- Provide end-user support during migration cutover and hypercare periods
- Record and track incidents, service requests, and migration issues
- Escalate complex technical issues to the project team when required
We're Looking For Someone Who's
- Minimum 1–2 years of IT support or desktop support experience
- Good knowledge of Windows 10/11 operating systems
- Familiarity with Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint
- Experience with device deployment and troubleshooting
- Strong customer service and communication skills
- Ability to work independently and as part of a project team
Diploma
More Info
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Key Skills
About Company
Join Knight Frank, a leader in property & facilities management, where innovation, teamwork, and growth come together to build rewarding careers and world-class spaces.
Skills:
Microsoft Intune, Microsoft 365, IT security patch management, Sharepoint, Troubleshooting, endpoint management
Skills:
desktop imaging , VMware, Software Installation, Hyper-V, Microsoft 365 User Administration, Active Directory, Backup administration and testing, Microsoft 365 and Exchange, Helpdesk system, Software inventory and monitoring, Remote access tools, Networking technologies including DNS DHCP and TCP IP, Configuration and installation of physical and virtual servers, Windows 11
Skills:
ticketing systems , Microsoft Office 365, Basic Networking, Remote Support, desktop support, remote access tools, Microsoft Windows 10, troubleshooting concepts, ITSM processes
Skills:
antivirus software , Windows OS, PostgreSQL, Switches, Exchange Online, System Administration, Firewalls, Network Monitoring, Microsoft 365, Vpn, Rest Apis, Entra ID, cloud service providers, n8n, endpoint hardware troubleshooting, MFA, QNAP NAS, wireless access points, GCP AI services, conditional access
Skills:
mobile device support , Servicenow, Basic Networking Knowledge, Jira, Entra ID, Supporting migration programmes, Microsoft 365 administration and troubleshooting, Active Directory, Hardware deployment and break-fix support, Windows desktop support