The Role:
We are seeking a highly motivated and detail-oriented IT Support Assistant to join our IT team. In this role, you will be the first point of contact for our employees experiencing technical issues, providing essential support to ensure our systems run smoothly and efficiently. This is an excellent opportunity for someone looking to grow their career in IT and gain hands-on experience in a fast-paced environment.
Key Responsibilities:
- Provide first-line technical support to employees via phone, email, and in-person, troubleshooting hardware and software issues.
- Assist with the setup, configuration, and deployment of new computers, peripherals, and software.
- Manage user accounts, permissions, and access rights in various systems.
- Document IT support requests, resolutions, and procedures accurately.
- Assist with network troubleshooting and basic server maintenance.
- Help maintain inventory of IT equipment and software licenses.
- Escalate complex issues to senior IT staff when necessary.
- Participate in IT projects and initiatives as required.
- Educate users on best practices for IT security and system usage.
Qualifications:
- Proven experience in an IT support role or relevant customer service experience with a strong technical aptitude.
- Solid understanding of Windows and macOS operating systems.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Google Workspace.
- Basic knowledge of network fundamentals (TCP/IP, Wi-Fi, VPN).
- Experience with hardware troubleshooting and repair (e.g., desktops, laptops, printers).
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to work independently and as part of a team.
- A positive attitude and a willingness to learn.
Bonus Points (Nice to Have):
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant IT certifications (e.g., CompTIA A+, ITIL Foundation).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Familiarity with cloud platforms (e.g., Azure, AWS).
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- A supportive and collaborative work environment.
- Exposure to a wide range of technologies.
- [List any other specific perks, e.g., flexible work options, on-site gym, team events].
How to Apply:
If you are a passionate and dedicated individual with a knack for technology and a desire to help others, we encourage you to apply! Please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role
