Responsibilities:
Hardware Support:
- Manage and maintain CPU, laptops, printers, and door access systems.
- Assign laptops to new employees and troubleshoot any hardware issues.
- Troubleshoot printer and laptop issues and coordinate repairs or replacements as needed.
- Maintain extension lines and phone lines accordingly.
Active Directory (AD) Migration:
- Prepare and execute the migration of HQ laptops to Azure Active Directory based on regional requirements.
- Ensure a seamless transition while maintaining data integrity and user access.
User Account Maintenance:
- Manage user email accounts and associated licenses.
- Administer user access permissions and security settings.
- Assist employees with user account issues and password resets.
Vendor Management:
- Work closely with vendors for internal application management.
- Engage in discussions with vendors regarding new requirements, costing, and implementation plans.
- Collaborate with vendors to resolve any issues or system enhancements.
Software Support:
- Provide first-level support for various software applications, including SAP Business One, Enterpryze, Office 365 applications, and HR applications.
- Address user queries and technical issues, escalating complex problems to the appropriate teams for resolution.
- Stay updated on software updates and new releases to ensure smooth operations.
Software Deployment:
- Utilize your knowledge and experience to implement and deploy software, particularly ERP and operations-based applications.
- Collaborate with relevant stakeholders to ensure successful software deployment and user training.
Phone and Communication Systems:
- Manage and monitor all internal phone lines and communication systems used by employees.
- Coordinate with service providers to ensure reliable phone and communication services.
IT Infrastructure and Internal Control:
- Oversee the Internet, firewall, Wi-Fi, and door access systems in the office.
- Maintain internal controls in the IT area to ensure data security and compliance.
Solution Proposals and Asset Management:
- Identify opportunities to enhance operational efficiency and propose new solutions as needed.
- Maintain accurate records of IT assets, including hardware and software licenses.
- Other duties as and when assigned.
Job Requirements:
- Minimum 3 years of experience as a Supervisor / Asst Manager in IT Operations, Infrastructure, and Security.
- Experience in maintaining enterprise-level infrastructure and policies that comply with information security standards such as SAS70/ISO 27001 (Policies, standards, baselines, guidelines).
- Familiarity with common IT service management frameworks such as ITIL, Cobit, or ISO/IEC 20000.
- Proven experience in IT support and operations, with knowledge of hardware and software systems.
- Familiarity with Active Directory migration and management.
- Strong troubleshooting skills and the ability to resolve hardware and software issues effectively.
- Experience in vendor management and collaboration.
- Proficiency in supporting software applications such as SAP Business One, Enterpryze, Office 365 applications, and HR applications.
- Knowledge of software deployment processes, particularly for ERP and operations-based software.
- Familiarity with phone systems and communication technologies.
- Understanding of IT infrastructure, internal controls, and data security.
- Ability to propose innovative solutions to streamline workflows.
- Strong organizational skills and attention to detail.
- Asset management experience is a plus.
- Knowledge in digital transformation.
Others:
- Working location: Chai Chee
- Working hours: 9.00am - 6.00pm (Mon to Fri)
