Job Summary
We are seeking a proactive and personable IT Level 1 Helpdesk Engineer to join our dynamic team in the construction industry. The ideal candidate will be the first point of contact for technical support, ensuring smooth day-to-day IT operations across all departments. This role requires a self-starter with a strong work ethic and the ability to collaborate effectively with staff at all levels.
Key Responsibilities
- Provide first-level technical support for hardware, software, network, and mobile devices
- Troubleshoot and resolve IT-related problems via phone, email, and in-person
- Troubleshoot issues related to Office 365, Windows OS, and basic networking
- Support engineering applications (e.g., AutoCAD, Revit, project management tools)
- Set up and maintain desktops, laptops, printers, and mobile devices
- Assist with onboarding/offboarding of employees including account setup and equipment provisioning
- Maintain accurate documentation of support requests and resolutions
- Escalate unresolved issues to higher-level support when necessary
- Ensure timely follow-up and closure of support tickets.
Requirements
- Minimum 3 years of experience in a similar IT helpdesk role
- Strong troubleshooting skills and technical knowledge of Windows OS, Office 365, basic networking and common engineering software
- Good working attitude with a willingness to learn and take initiative
- Self-starter who can work independently and manage time effectively
- Excellent interpersonal skills and the ability to get along with all staff, including nontechnical users
- Strong verbal and written communication skills
Working Location
15A Changi Business Park Central 1, Singapore 486035
