Install, test, implement and configure systems (include Operating Systems and Application Software) in accordance with specifications and service level requirements, ensuring compliance with industry best practices.
Perform basic administration and check to ensure system is running as expected in terms of performance and security
Manage systems changes using an established change request process, including assessing the impact, obtaining necessary approvals, and communicating status updates to multiple stakeholders.
Conduct root cause analysis for system issues and proactively implement measures to prevent recurrence.
Continuously monitor the effectiveness of implemented measures and make adjustments as necessary.
Provide expert technical advice and guidance on systems to customers, project teams, and Level 1 Engineers, assisting them in making informed decisions and resolving complex technical issues, including troubleshooting/integration with/at Front-End Devices.
Experience in Backend system hardening, security acceptance and vulnerability testing will be preferred.
Engage with external partners and users
Gather business and/or application requirements so as to plan, design, install, test and implement systems that meet commitments with our customers.
Monitor and measure the performance and availability of systems proactively implement corrective actions identified to improve performance and service level availability.
Respond promptly to incident, perform root cause analysis and provide temporary or permanent resolution of incidents. Provide timely incident status updates to relevant parties.
Implement service continuity measures, i.e., backup/restore procedures and disaster recovery plan, to ensure continuous operations.
Create and maintain comprehensive documentation for all implementation.
Willing to do 24 X 7 standby duties.
Requirements
Preferably Diploma/Degree with IT or Engineering background.
Experience in implementing Engineering/Infrastructure Project.
Experience in administrating, performance tuning, system monitoring, maintenance and troubleshooting.
Strong knowledge of networking technologies (OSI network layers, TCP/IP).
Strong communication skills, both written and verbal, to effectively communicate with team members, clients, and stakeholders.
Ability to explain technical concepts clearly and concisely.
Possess strong sense of ownership and tenacity.
Possess initiative and disposition with a strong commitment and orientation towards results and high-quality standards.
Stationed at Client's facilities or at site as required.
