IT Applications Manager (Luxury Retail/ Hospitality)

Role Overview

We are seeking a sophisticated and proactive Applications Manager to oversee the seamless operation of our regional/global digital ecosystem. You will lead the team responsible for maintaining our boutique POS systems, E-commerce platforms, CRM, and ERP solutions and from time-to-time oversee ongoing projects and new initiatives.

Key Responsibilities

• System Stewardship: Lead the end-to-end support for mission-critical applications including ERP, POS etc.

• Incident Management: Act as the final escalation point for technical outages, ensuring rapid resolution with minimal disruption to boutique operations and VIP client journeys.

• Vendor Orchestration: Manage relationships with third-party software providers, ensuring SLAs are met and service quality aligns with our brand standards.

• Team Leadership: Mentor a team of support specialists, fostering a culture of excellence, empathy, and technical curiosity.

• Continuous Improvement: Identify trends in support tickets to advocate for long-term system enhancements and bug-free seasonal launches.

• Cross-Functional Collaboration: Partner with the Retail Operations and Marketing teams to ensure digital tools empower our Sales Associates rather than hinder them.

Candidate Profile

• Experience: More than 6 years of experience in Applications Management, with at least 2 years in a leadership role.
  .Experience in Luxury/ Retail or Hospitality sectors will be a big advantage.

• Technical Fluency: Understanding of retail architecture (Omnichannel, Inventory Management, Payment Gateways).

• The Luxury Mindset: Exceptional communication skills and the ability to translate tech-speak into clear, calm updates for stakeholders.

• Problem Solver: A firefighter who also knows how to build fire-proof systems. You prioritize stability and data integrity above all.