INFORMATION TECHNOLOGY MANAGER

Technical & Professional Experience

• Demonstrated success in managing large IT delivery and production support teams (100+ FTEs) across onshore/offshore and outsourced setups.
• Strong domain expertise in BFSI, Retail Banking, Payments, and Wealth Management.
• Hands-on experience in multi-vendor delivery environments with proven coordination and governance skills.
• Certified expertise in project management with strong knowledge of Agile methodologies.
• Sound technical understanding of software development, testing, and cloud technologies.
• Experience in delivering fixed-price projects, managing scope, timelines, and budgets effectively.
• Familiarity with outsourcing models, commercial engagement frameworks, and vendor management.
• Proficient in ITIL processes, with a track record of driving productivity and efficiency improvements.
• Active participation in RFPs, bid processes, and vendor transitions, ensuring seamless project handovers.

Leadership & Soft Skills

• Exceptional communication, negotiation, and stakeholder management skills with the ability to engage senior client executives.
• Proven capability in executive reporting and presenting project updates to senior leadership forums.
• Skilled in managing diverse, multi-ethnic, and geographically distributed teams.
• Strong customer orientation, coupled with excellent problem-solving and decision-making skills.
• Adaptive and open to learning emerging technologies and evolving corporate practices.

Education & Certifications

• Bachelor's degree in Computer Science, Engineering, or a related discipline.
• Professional certifications in Project Management (e.g., PMP, PRINCE2) and Agile frameworks (Scrum, SAFe, etc.) are highly desirable.