Information Technology Analyst

Issue Coordination

• Review and understand incoming IT issues and route them to the appropriate support personnel

• Follow up on open cases until resolution

• Ensure all updates are accurately captured in the IT Management System

IT Management System Ownership

• Take ownership of the IT Service Management system

• Ensure tickets are properly logged, updated, assigned, and closed

• Assign cases to the appropriate support staff

• Maintain ticket categories, templates, and basic system configurations

• Generate weekly reports when required

Administrative Support

• Prepare and submit Purchase Orders (POs)

• Consolidate quotations and obtain necessary endorsements

• Maintain simple tracking of Purchase Requisitions (PRs), POs, and vendor activities

Documentation

• Prepare documentation based on discussions and process workflows

• Develop clear and user-friendly manuals for staff

• Update documentation when system or process changes occur

Communication Support

• Liaise with users to gather necessary details for reported issues

• Provide timely updates to users on case progress

• Coordinate with vendors for scheduled work and follow ups

IT Operations Assistance

• Support basic account-related requests

• Prepare meeting notes, summaries, and action items

• Assist in testing cycles and simple User Acceptance Testing (UAT) activities

Additional Responsibilities

• Support company events when required

• Perform any other duties as assigned