IBM zOS Tech Support

Job description

The technical support professional is responsible for providing remote/onsite technical support and services for IBM z.

In this role, you will apply Problem Determination/Problem Source Identification (PD/PSI)
techniques in diagnosing and resolving complex technical problems for our clients/services teams. You will be collaborating with other worldwide support/development teams and organizations to ensure timely, accurate and seamless solution. As such, the candidate must be able to work as a team and build up relationship across various teams worldwide.

The candidate is expected to learn skills for various products on IBM z over time and strive to become a subject matter expert in the software products supported.

Aside from Case (CSP) resolution work, candidate will assist pre-sales on activities such as requirement gathering, preparation of SOW and creation of new offerings. The candidate will also implement and maintain the solution built.

Creating, performing and managing projects plans for IBM z OS upgrades, system configuration changes, and any major changes to the environment.

Ensuring SLAs are met or exceeded Adhering to the Change Management and Problem Management processes.

Performing problem management and meet system recovery requirements as defined by problem severity Adhering to IBM Security Guidelines and Policies.

Demonstrate the use of technologies and various features Consistently provide excellent customer service to accounts.

Required Technical Skills

1. IBM z & Operating System Support.

2. Install & Upgrade IBM z and related sofwares, IBM z software configurations, install & maintenance PTF/APAR management.

3. Plan, Prepare & Execute complex Data migrations of same & different versions.

Non-technical skills:
2) Technical writing skills.

3) Effective communication.

4) Able to solve problems independently.

5) Work as a team remotely.

6) Open for 24x7 Support model.

7) Customer oriented.