We are seeking a highly motivated and skilled Sales & Technical Support Engineer to join our team. The ideal candidate will possess a strong technical background in laser and automation machinery, coupled with excellent communication and sales abilities. This dual-role position is crucial for driving sales growth by providing expert technical support, conducting product demonstrations, and building strong customer relationships.
Responsibilities
Technical Support & Engineering
- Serve as the primary technical point of contact for customers, addressing inquiries and resolving issues related to our laser and automation machines.
- Provide pre-sales technical support, including product specifications, application feasibility, and system integration.
- Provide effective on-site technical support, be stationed on-site for project verification, actively provide feedback on problems encountered during verification
- Close and resolve on-site verification problems in a timely manner to ensure the smooth progress and acceptance of projects.
- Training in China and subsequent business trips to India to complete the commissioning and acceptance of projects in different countries.
- Provide effective on-site technical support, be stationed on-site for project verification, actively provide feedback on problems encountered during verification
- Close and resolve on-site verification problems in a timely manner to ensure the smooth progress and acceptance of projects.
- Training in China and subsequent business trips to India to complete the commissioning and acceptance of projects in different countries.
Sales & Business Development
- Actively identify and pursue new sales opportunities within the assigned market segment.
- Build and maintain strong, long-lasting customer relationships by understanding their technical needs and ensuring high levels of customer satisfaction and repeat business.
- Conduct sales/ technical presentations and product demonstrations for prospective clients.
- Negotiate contracts and close sales deals to achieve and exceed sales targets.
- Provide regular sales forecasts, reports, and market analysis to management.
Qualifications
- Bachelor's degree in Engineering (Mechanical, Electrical, or Mechatronics preferred) or a related technical field.
- Minimum 5 years experience in a technical sales, field service, Electronics, IT or semi-con industry, specifically with laser technology and automation systems.
- Deep understanding of laser types, their applications, and associated safety protocols.
- Excellent problem-solving skills and the ability to diagnose and repair complex technical issues.
- Exceptional communication, presentation, and interpersonal skills.
- Demonstrated ability to manage a sales pipeline, negotiate effectively, and close deals.
- Willingness to travel frequently to customer sites for support, training, and sales activities. (50% of time)
- Self-motivated, goal-oriented, and able to work independently as well as part of a team.
- Fluency in Chinese is a plus
