Manager Technical Service & Customer Support
Location: Tuas, Singapore
We follow a hybrid work model, typically three days per week in the office and allowing two days per week of remote work.
DEUTZ is one of the worlds leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
Are you a results-driven professional with a passion for service sales in the engine and machinery sector We are looking for a Manager Technical Service & Customer Support to take charge of both local operations in Singapore and regional dealer/OEM management across Southeast Asia. This role reports directly to the Chief Sales Officer APAC.
Youll manage our Singapore-based service workshop and field service team while driving growth through strong regional partnerships, technical expertise, and service excellence. If you enjoy combining hands-on leadership with strategic sales management, this is the role for you.
Key Responsibilities
- Manage day-to-day workshop and field service operations, ensuring all maintenance, repair, overhaul, and inspection work on engines, gensets, and related equipment meets the highest standards of quality, safety, and efficiency
- Ensure effective workflow and resource allocation, acting as the primary point of contact for service requests and maintaining responsive communication with customers and dealers across Southeast Asia
- Lead, coach, and develop a team of service engineers and technicians, supervising troubleshooting, diagnostics, and technical training while fostering a culture of accountability and customer focus
- Oversee the effective use of engine diagnostic tools to support accurate fault identification, repair decisions, and training for technicians and dealers
- Monitor service department performance against revenue, quality, and customer satisfaction targets; oversee service documentation, databases, and reporting in line with headquarters requirements
- Manage warranty claims and OEM/dealer relationships, ensuring compliance with company policies and maintaining strong regional partnerships
- Conduct regular dealer visits to evaluate performance against DEUTZ standards, advise on workshop/service improvements, and gather feedback from technicians and customers to strengthen product support
- Identify and convert new service business opportunities by tailoring offerings to customer needs and enhancing aftersales value propositions
- Act as the regional interface for customer engineering topics, collaborating closely with Deutz AG in Germany to ensure alignment on technical requirements and solutions
- Manage office and workshop facilities to ensure a safe, efficient, and professional working environment
What Were Looking For
- Bachelors degree in Engineering, Business, or a related technical field
- 57 years of service management, technical operations, or aftersales experience in Southeast Asia, ideally with industrial engines, power solutions, or off-highway machinery
- Proven track record in leading and developing high-performing service teams (workshop and field)
- Solid technical knowledge of engines, gensets, and related equipment, with ability to oversee troubleshooting and diagnostics and the application of engine diagnostic tools
- Experience in managing OEM and dealer networks, including performance evaluation and service quality improvements
- Strong business acumen with skills in service sales, forecasting, KPI tracking, and process improvement
- Proficiency with ERP systems and service documentation standards
- Excellent communication and influencing skills in English; additional Southeast Asian languages are an advantage
- Ability to work across cultures and collaborate effectively with regional teams, dealers, and headquarters
Why Join Us
Work in a globally recognized company, a fast-paced, exciting environment where every day brings new opportunities. Be part of our team that values creativity, collaboration, and excellence.
If youre ready to take your career to the next level and thrive in an environment that celebrates initiative and expertise, wed love to hear from you.
How to apply
Send us your detailed application including your salary expectation via LinkedIn.
We seek you understanding that only shortlisted candidates may receive feedback on their application.
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.
