Section/ Manager, Customer Service

Responsibilities:

• Provide Incoming Dies visibility to the Factory for planning and execution
• Analyse customer forecast numbers and work with customer to pull in dies to fulfil Forecast / AOP/customer Shipment requirements
• Co-ordinate customers loading and shipment priority within the Factory
• Provide instruction to Planning to execute orders and changes in priorities and orders
• Provide WIP status, ship-out plan and finished good information to customers
• Manage overall customer service operations to achieve high satisfaction levels
• Handle escalated customer queries and ensure timely and effective resolution
• Collaborate with other departments to enhance product and service offerings based on customer feedback
• Lead process improvement initiatives to streamline customer service delivery
• Maintain pricing and sales order creation for billing and shipment
• Host Customer Visits and Quarterly Business Review meetings
• Manage resource allocation, including manpower, technology, and finance

Requirements:

• Degree in Engineering, Business Administration
• Minimum 5 years working experience in Customer Service in semiconductor industry preferred
• Good communication and interpersonal skills and a team player
• Ability to work under pressure in a very dynamic environment