Oversee a team of officers in HR Business Process Outsourcing which includes end-to-end recruitment, scholarship, and internship management, leave and benefits administration, training administration, events management, as well as, data entry, reporting and analytics.
Ensure the smooth running of operations in accordance to prescribed policy, standing operating procedures and customers expectations.
Verify and/or approve the deliverables of the team in accordance with standard operating procedures.
Coach and provide on-the-job-training to the team.
Work closely with HR Manager/Director to oversee the staff training and development, performance review and staff welfare of the team.
Responsible for meeting KPIs
Engage with stakeholders and attend meetings/discussions with customers on working level.
Address customer issues promptly.
Identify areas of improvement and propose corrective actions to Branch Head/Director.
Adhere to high ethical standards and comply with all regulations/applicable laws.
Requirements
Degree/Diploma in Human Resources, or relevant discipline.
At least 4 years of experience in HR or related field including supervisory experience.
Experience in shared services is an added advantage.
Past working experience in government ministries and statutory boards is preferred
Experience using Workday is an advantage.
Tech-savvy with good proficiency in Microsoft Office.
Strong aptitude to learn and pick up new skills, highly adaptable.
High level of initiative and mindset of continuous improvement
Meticulous, detail-oriented, and organised.
Independent, resourceful, team player, results driven, and customer focused.
