Overview
We are seeking an accomplished Human Resources Manager to lead the people agenda in a luxury 5 star hotel environment. This role partners closely with the General Manager and Department Heads to build a high performing, service driven culture. The ideal candidate is a strategic thinker who is equally strong in operational execution, with a deep understanding of luxury hospitality standards and workforce needs.
Responsibilities
1. Strategic HR Partnership
- Provide HR leadership that supports the hotel's business goals, guest experience standards and brand values.
- Advise the General Manager and Executive Committee on workforce planning, organisational development and people priorities.
- Strengthen talent pipelines for key operational and leadership roles.
2. Talent Acquisition and Onboarding
- Lead end to end recruitment activities for all hotel departments including Rooms, F&B, Culinary, Engineering and Support Services.
- Ensure high quality hiring that aligns with luxury service expectations.
- Oversee pre boarding, onboarding and orientation to deliver a seamless welcome experience.
- Manage global mobility, work passes and visa matters as required.
3. Employee Relations and Culture Building
- Serve as the primary HR contact for associates and leaders, providing balanced, confidential advice.
- Promote a respectful, inclusive and high engagement work environment.
- Lead hotel engagement programmes including recognition initiatives, wellbeing activities, CSR involvement and social events.
- Support conflict resolution and disciplinary processes in a fair and timely manner.
4. HR Operations and Compliance
- Oversee daily HR administration, benefits, leave matters and employee documentation.
- Work with Finance or shared services to ensure accurate and timely payroll.
- Maintain compliance with all statutory employment laws, licensing requirements and internal audit standards.
- Ensure HR policies, SOPs and hotel procedures are updated, communicated and observed.
5. Learning, Development and Service Excellence
- Identify training needs and coordinate learning activities across the hotel.
- Drive service culture development, including guest experience workshops and leadership programmes.
- Partner with HODs to enhance departmental training effectiveness and skills development.
6. Performance and Talent Management
- Lead performance review cycles and guide leaders on goal setting, coaching and evaluation.
- Support succession planning for critical roles.
- Maintain accurate HR metrics and provide insights to leadership on headcount, turnover, manpower productivity and training outcomes.
Requirements
- Diploma or Degree in Human Resources, Business or related disciplines.
- Minimum 7 years of HR experience, with at least 2 to 3 years in a luxury or 5 star hotel environment.
- Prior managerial experience is required, with proven ability to lead and develop HR team members.
- Strong ability to communicate effectively with Heads of Department and Corporate Office, ensuring alignment and smooth coordination.
- Strong knowledge of employment legislation, HR operations and hospitality HR practices.
- Ability to balance strategic thinking with hands on execution.
- High integrity, professionalism and strong cultural awareness.
