Job description:
Key ResponsibilitiesGuest Relations & Service
- Greet and welcome guests warmly upon arrival.
- Manage reservations, walk-ins, and seating to ensure efficient service flow.
- Provide accurate wait-time estimates and keep guests informed while waiting.
- Escort guests to tables and ensure they are comfortable before service begins.
- Assist with menu guidance, answer basic questions, and direct guests to servers or bar staff when needed.
- Handle guest inquiries and complaints professionally, escalating to FOH Manager where necessary.
- Build rapport with guests, encouraging repeat visits and guest loyalty.
Operational Support
- Manage the reservation system, phone lines, emails, and online booking platforms.
- Maintain an accurate waitlist and manage guest expectations during peak times.
- Coordinate with servers, bartenders, and FOH team to ensure smooth service transitions.
- Keep the front entrance, host stand, and waiting area clean, organized, and presentable at all times.
- Assist with service support tasks when required (e.g., resetting tables, delivering menus, helping with water service).
Team Collaboration
- Work closely with the FOH Manager to ensure seating plans are efficient and staff workload is balanced.
- Communicate effectively with servers and bar staff regarding new arrivals, guest preferences, and special requests.
- Support the team in maintaining service standards and following SOPs.
Requirements
- Previous experience in hospitality or customer service preferred.
- Strong interpersonal and communication skills.
- Well-groomed, professional appearance, and friendly demeanor.
- Ability to multitask and remain calm under pressure.
- Basic knowledge of reservation systems and POS preferred (training provided).
- Flexibility to work evenings, weekends, and holidays.
- Positive, guest-focused attitude with a passion for hospitality.
Key Attributes
- Warm, approachable, and confident personality.
- Excellent organizational and multitasking abilities.
- Strong sense of teamwork and willingness to support other roles when needed.
- Professional, reliable, and adaptable.
Staff Perks & Benefits
- 5-day work week.
- Salary based on experience.
- Annual Leave: 7 days (Year 1), 14 days (Year 2), 21 days (Year 3 onwards).
- Medical benefits (upon confirmation for full-time employees).
- Late-night transport allowance for shifts ending after midnight.
Job Type: Full-time
Benefits:
