Summary of Job Responsibilities
Responsible for assisting Paiza guests during their visit to Marina Bay Sands (MBS).
Job Responsibilities
- Provide excellent and delightful service to all Paiza guests and assist them with their needs and requests.
- Meet and Greet guests at the checkpoints and assist with arrival and departure arrangements - i.e. Hotel Room, Luggage, Transportation, etc.
- Manage the Paiza Membership counters and assist with Paiza Membership enrollment.
- Assist guests with Paiza Programs opening and settlement.
- Prepare and ensure proper set-up of private gaming salons for Paiza guests.
- Assist with Special Events and Promotions.
- Conduct MBS Casino tours for Paiza guests.
- Work closely with stakeholders (such as Sales, Transportation, Front Office, Cage, Table Games, etc.) on guests requests and feedback, and ensure that excellent guest satisfaction is achieved.
- Ensure compliance to the organization's guidelines and regulations when carrying out work duties.
- Perform all other adhoc duties as and when required.
JOB REQUIREMENTS
Education & Certification
- Minimum N levels, O levels, A levels or Diploma holders
Experience
- Prior experience in a Hospitality or Customer Service role preferred.
Competencies
- Customer-focused, excellent team player and possess good problem-solving skills.
- Proficient in Microsoft Windows, Word and Excel.
- Able to work on rotating shifts, public holidays and weekends.
You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.
