Plays a key leadership role in overseeing the day-to-day operations of Healthway's health screening centre. This position ensures optimal service delivery, team performance, workflow efficiency, and compliance with regulatory and corporate standards.
Responsible for managing multidisciplinary teams, ensuring high patient satisfaction, and driving operational excellence.
Key Responsibilities:
1. Centre Operations Management
- Oversee daily clinic operations to ensure smooth, efficient, and professional service delivery
- Monitor patient flow, waiting times, appointment schedules, and resource allocation
- Troubleshoot on-ground issues to minimize disruptions in service
2. Team Leadership & Staff Supervision
- Lead and supervise clinic staff including nurses, radiographers, patient relations executives, and administrative personnel
- Conduct daily huddles, performance reviews, and ensure adequate manpower planning
- Identify training needs and support staff development and competency assessments
3. Patient Experience & Service Excellence
- Maintain a high level of patient satisfaction by ensuring prompt, courteous, and efficient service
- Implement service quality improvement initiatives based on feedback and KPIs
4. Compliance & Quality Assurance
- Ensure adherence to MOH regulations, infection control protocols, and internal SOPs
- Oversee documentation, consent forms, and data confidentiality
- Support audits, licensing renewals, and quality assurance checks
5. Administrative & Financial Oversight
- Review and monitor daily collections, billing accuracy, and financial reports
- Track requisitions, and clinic inventory levels
6. Stakeholder Coordination
- Liaise with HQ departments (HR, IT, Finance, Marketing) for operational needs
- Coordinate with external vendors for maintenance, supply, and service contracts
