Our client is in the healthcare industry and is looking to hire an Assistant Manager (Surgical and Specialised Services) to manage and improve standard of care and customer service, and to drive improvements in the growth of the company.
Duties & Responsibilities
- Responsible for daily operations of these service points, including front counter services, administrative/operational matters, and partnering with other stakeholders to solve system and process problems
- Work with other department managers to ensure a positive experience for patients along the continuum of care
- Partner with department managers (Ops & Admin) in achieving customer satisfaction targets
- Responsible for devising innovative services to continually improve service levels and delight customers, and help develop and carry out business plans
- Manage business through annual financial budgeting and regular reviews with clinical heads, and development of new business
- Manage a group of non-nursing staff providing services in service points, and be responsible for full-cycle recruitment and training of staff
- Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems
- Job rotations to other operational areas after 3 years
Job Requirements
- Degree in any discipline with minimum 3 years work experience in healthcare industry
- Healthcare operational experience will be advantageous
- At least 2 years of experience in managing frontline staff
- Analytical, quantitative with strong written and verbal communication skills
- Proficient in Microsoft Office
Interested candidates, please click Apply Now or send your resume to .
We regret that only shortlisted candidates will be notified.
Felicia Lua Wei Xuan | CEI Reg. No.: R25157213
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