Guest Services Executive (Restaurant)

The Guest Services Executive (Restaurant) is responsible for welcoming hotel's guests, providing prompt and professional F&B service and assisting the management of all aspects of the Restaurant & Bar, Meeting Space, Swimming Pool functions, in accordance with operation standards. Assist to implement and maintains a service and management philosophy, which serves as a guide to respective staff.

Outlet Operations

. Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.

. Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.

. Take and record restaurant reservations/cancellations in accordance to departmental standards. Reconfirm reservations through phone calls or email on a daily basis.

. Take food and beverage orders according to guest's requirements and preferences.

. Deliver food & beverage services in accordance to departmental standards and procedures.

. Ensure that all food & beverage are serve according to LQA service standard.

. Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full.

. Remember individual guest's names and their preferences to extend a personalized service.

. Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

. Collect food and beverage supply requisition, ensure that the stock collected is as per requisition

. Handle guests complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management

. Supervise and assist in assigned work station's activities and oversee the operation of outlet in the absence of management

. Assist other Food & Beverage outlets with their operations during peak times or when required

. Deliver and support outlet to achieve exceptional LQA Standards in the outlet

Owner Events and Tasks

. Coordinate and manage events and tasks specifically related to the owners.

. Act as the primary point of contact for owners during events to ensure all their requirements and expectations are met.

. Plan and execute owner events from start to finish, including scheduling, logistics, and coordination with other departments.

. Provide personalized service to owners, remembering their preferences and ensuring a high level of satisfaction.

. Handle any owner-specific requests, issues, or complaints promptly and efficiently.